Human Rights legislation demands that all businesses engender an atmosphere where mutual respect flourishes at all levels. 'Blue' language, used by many on-track workers, can offend delicate and highly-strung safety professionals; it also falls outside the requirements of Network Rail's colour-coding standards.

In an effort to reduce the stress levels experienced by some members of our safety team, foul and abusive language will no longer be tolerated. However, the critical importance of openly expressing views (providing they have first been authorised by Corporate Affairs) is understood and recognised.

DBHS is therefore developing a directory of mandated 'standard phrases' which on-track workers must use when communicating with safety professionals. Weekly assessments will be introduced to confirm competence and compliance.

The first ten phrases are given below.